Terms and Conditions of Sale and Use

1. Purpose

These Terms and Conditions set out the rules for accessing, using, and purchasing the mentoring services provided by UniPad, a platform specialising in higher education application support.

2. Description of services

UniPad offers students and their parents tailored support services, including but not limited to:

• One-to-one coaching

• Strategic application advice

• CV and personal statement proofreading

• Interview preparation

• Exclusive learning resources and content

All services are delivered remotely (online) through our designated channels (video calls, WhatsApp, Google Docs, etc.).

3. Acceptance of Terms

Signing up for any service means you fully and unconditionally accept these Terms and Conditions. You confirm this by ticking the box at checkout:
“I accept the terms and conditions.”
Accepting these Terms is required to confirm your order.

4. Access to services

Access to our services is strictly personal and non-transferable. Only the student whose full name was registered at sign-up is permitted to use the materials and benefit from the support.

5. Intellectual property and content use

All materials, videos, files, templates, bespoke advice, and any other content provided by UniPad as part of your support are protected by intellectual property rights.

Any reproduction, distribution, resale, or sharing, even free of charge, with third parties (including family members, friends, or online forums) is strictly prohibited.

These resources are strictly for your personal, educational, and private use as a registered student.

Any breach may lead to legal action and the immediate termination of your access without a refund.

6. Liability

UniPad is committed to offering high-quality support based on the best practices in academic coaching and guidance. However:

• UniPad does not under any circumstances guarantee admission to any institution or programme.

• You remain solely responsible for the final quality of your applications.

• UniPad cannot be held liable for any application rejections or your performance in tests and interviews.

By using our services, you recognise that success also depends on external factors beyond our control, such as your academic record, admissions policies, and applicant numbers.

7. Refund policy

UniPad offers a limited refund policy subject to the following conditions:

• Any refund request must be made in writing within a maximum of 90 days following the payment date.

• Refunds are not automatic: they are granted solely at the discretion of the UniPad management team after reviewing your case.

• The final decision (approval, rejection, or any refund amount) rests solely with UniPad and cannot be contested.

• No refund will be granted if you fail to comply with these Terms and Conditions.

8. Data protection

The details collected during your support (such as your full name, email address, and WhatsApp number) are strictly confidential and used solely to deliver your service.

UniPad is committed to complying with all applicable data protection regulations (GDPR).

9. Disputes and complaints

If you have any concerns or complaints, we will always aim to find an amicable solution first. Please send any complaints by email to: unipadeurope@gmail.com

If an amicable resolution is not possible, the competent courts will be those of UniPad’s registered office. French law applies.

10. Changes to the Terms

UniPad reserves the right to amend these Terms and Conditions at any time. The applicable version is the one published on the site when you sign up.

11. Final provisions

• Failing to comply with these Terms may result in the suspension or permanent cancellation of your access to our services.

• By accepting these Terms, you agree not to make any groundless claims, defamatory statements, or attempts to damage the image or reputation of UniPad across any medium, whether online or offline.

• In case of any doubt, access to the service remains strictly tied to the student who signed up and cannot be transferred or assigned without written permission from UniPad.